Return & Refund Policy

Due to the nature of our products and for health, safety, and quality-control reasons, all sales are final. We do not accept returns or exchanges and do not issue refunds, store credit, or replacements except for qualifying defective products as outlined below.

Disposable Vapes, Vape Devices and Cartridges

All disposable vapes, vape devices, and cartridges purchased in-store must be tested before leaving the property.

If the product does not work when tested:

• Notify a team member before leaving the property.
• Return the defective product to the store with the original receipt.
• Once the defect is verified, we will exchange the product for an eligible replacement.

Products that are not tested before leaving the property are not eligible for return or exchange. Exchanges are limited to verified product defects and remain subject to product availability. Cosmetic concerns, flavor preferences, buyer’s remorse, and damage caused by misuse or improper storage do not qualify.

If you receive an incorrect item in a shipped order, please contact us promptly with your order number and photos of the item received so our team can review the issue.

Shipping Policy

Processing Schedule

We process and ship orders Monday through Friday during regular business hours, from 9:00 a.m. to 5:00 p.m.

Orders are typically shipped within 24 business hours. Orders placed after 5:00 p.m. on Friday—or during a weekend or observed holiday—will begin processing on the next business day.

Processing time is separate from the carrier’s estimated delivery time.

Shipping Method

Orders are shipped through USPS Priority Mail in discreet, generic packaging. Tracking information will be provided when your order ships.

USPS delivery estimates are not guaranteed. Delivery may be affected by weather, holidays, carrier delays, address issues, or other circumstances outside our control.

Customers are responsible for providing a complete and accurate shipping address. Please review your address carefully before submitting your order.

Shipping Restrictions

Orders may only be shipped to locations where the purchased products are permitted by applicable law. We reserve the right to cancel or modify an order that cannot legally or safely be shipped to the destination provided. Age verification may be required before an order is processed or delivered.

Chocolate Shipping Policy

Due to the temperature-sensitive nature of chocolate products, all chocolate sales are final. Once an order leaves our facility, we cannot control the temperatures, handling, delays, or other conditions it may encounter during transit. As a result, we cannot guarantee that chocolate products will arrive without melting, softening, blooming, or other heat-related changes.

By purchasing chocolate products for shipment, you acknowledge and accept these risks. We do not offer refunds, replacements, or credits for chocolate products affected by heat or other conditions during shipping.