The PLUG Terms and Conditions

Effective date: September 22, 2026
Website: https://mycannaplug.com

1. Overview and Acceptance

Welcome to The PLUG. The terms “The PLUG,” “The Plug Wellness,” “we,” “us,” and “our” refer to The PLUG. We operate this website, our retail locations, and the related information, content, accounts, features, tools, products, communications, and services we provide (collectively, the “Services”). Our online store is powered by Shopify.

These Terms and Conditions (“Terms”), together with the policies referenced in them, govern your access to and use of the Services. Please read them carefully. By accessing or using the Services, creating an account, or placing an order, you agree to these Terms and acknowledge our Privacy Policy. If you do not agree, do not use the Services.

Certain Services, promotions, rewards programs, subscriptions, events, or products may be subject to additional terms presented at the time of enrollment or purchase. If those additional terms conflict with these Terms, the more specific terms will control for that Service.

2. Age Requirements and Legal Compliance

You must be at least 21 years old to make a purchase through our website. We may require age or identity verification before accepting or fulfilling an order. We may cancel an order or restrict access when age cannot be verified.

Age requirements for in-store purchases may vary by product category and applicable law. You are responsible for complying with all federal, state, and local laws that apply to your purchase, possession, and use of a product. Products may not be purchased for, transferred to, or used by anyone who does not meet the applicable age or legal requirements.

The Services are intended for adults. You may not use the Services if doing so is prohibited in your jurisdiction.

3. Accounts and Information You Provide

You agree to provide accurate, current, and complete information when creating an account, making a purchase, completing a form, or otherwise using the Services. You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account. Notify us promptly if you believe your account has been accessed without authorization.

You may not sell, assign, transfer, or license your account to another person.

4. Products, Educational Information, and FDA Disclaimer

We work to describe and display products accurately. However, packaging, color, appearance, ingredients, formulations, availability, and other product details may change, and on-screen colors or images may not exactly match the physical product. Always review the product label and packaging before use.

Unless expressly stated otherwise, products offered through the Services have not been evaluated or approved by the U.S. Food and Drug Administration. Statements made through the Services have not been evaluated by the FDA. Products and information provided through the Services are not intended to diagnose, treat, cure, or prevent any disease and are not a substitute for professional medical advice, diagnosis, or treatment.

Individual responses vary. Use products only as directed on their labels. Consult a qualified healthcare professional before using a product if you are pregnant or nursing, take medication, have a medical condition, are preparing for a drug test, or have questions about whether a product is appropriate for you. Stop use and seek appropriate medical attention if you experience an adverse reaction.

We are not responsible for use that is unlawful, inconsistent with product directions, or otherwise improper. Nothing on the Services is a promise or guarantee of a particular result.

We may change or discontinue products, correct product information, limit purchase quantities, or restrict sales by person, household, geographic area, or jurisdiction at any time, subject to applicable law.

5. Orders and Acceptance

Placing an order is an offer to purchase. An automated order confirmation only confirms that we received your order; it does not constitute final acceptance. We may accept, reject, limit, or cancel an order for reasons including product availability, suspected fraud, payment issues, pricing or description errors, shipping restrictions, age-verification issues, or legal and compliance concerns.

If we change or cancel an order, we will attempt to notify you using the contact information provided with the order. If payment has already been collected for a canceled item, we will issue any refund required under applicable law.

Please review your order carefully before submitting it. We may be unable to change or cancel an order once processing has begun. Purchases are for personal or household use unless we expressly agree otherwise in writing and may not be purchased for unauthorized resale or export.

6. Prices, Payments, Promotions, and Taxes

Prices, availability, discounts, and promotions may change without notice. The price charged will be the price shown when the order is submitted, subject to correction of obvious errors and applicable law. Unless stated otherwise, prices exclude taxes, shipping, handling, and other applicable charges.

Online prices and promotions may differ from those offered at our physical stores. Promotions may have separate eligibility rules, dates, exclusions, redemption instructions, quantity limits, and other conditions. Specific promotion terms control if they conflict with these Terms.

You represent that you are authorized to use the payment method submitted and that the payment and billing information is accurate. You authorize us and our payment providers to charge the total amount shown at checkout, including applicable taxes and fees.

7. Shipping and Delivery

We generally process eligible orders Monday through Friday during business hours and aim to ship within 24 business hours. Orders placed after 5:00 p.m. on Friday are generally processed beginning Monday, excluding holidays or closures. We generally use USPS Priority Mail in generic packaging. Processing and delivery times are estimates and are not guarantees.

Carrier delays, weather, address errors, legal restrictions, high order volume, and events outside our reasonable control may affect delivery. We are not responsible for carrier delays, but we will provide reasonable assistance with eligible shipping issues. Shipping availability and restrictions may depend on the product and destination.

Additional information is available in our Shipping Policy: https://mycannaplug.com/policies/shipping-policy.

8. Returns, Exchanges, Vapes, and Temperature-Sensitive Products

Due to the nature of our products, returns and exchanges are limited and governed by our Return and Refund Policy. Unless required by law, products are not eligible for return or exchange merely because of personal preference, individual experience, or misuse.

Disposable devices, vapes, and cartridges purchased at a physical location must be tested before leaving the property. If a device does not work at that time, it may be eligible for an exchange when returned promptly with the receipt, subject to our posted policy and applicable law.

Chocolate and other temperature-sensitive products are shipped at the purchaser’s risk. Once a shipment leaves our facility, we cannot control temperature, handling, delays, or other transit conditions. Melting, softening, blooming, or similar heat-related changes do not qualify for a refund, replacement, or credit unless required by law.

Review our Return and Refund Policy before purchasing: https://mycannaplug.com/policies/refund-policy.

9. The PLUG SMS/MMS Messaging Program

Program and Sender

The PLUG operates The PLUG Alerts, an SMS and MMS messaging program. Depending on the consent you provide and the form or program through which you enroll, messages may include customer-care responses, requested information, account notices, order updates, pickup or service notifications, appointment or application follow-up, and other non-marketing communications. Where legally and contractually permitted and when you separately opt in, messages may also include special offers, discounts, events, rewards updates, and promotional or marketing communications from The PLUG.

Your consent applies only to the specific message categories and program disclosed when you opt in. The message types described in the consent request and in our messaging registration control if they are narrower than this section.

Consent

You enroll by taking the affirmative action described at the point of sign-up, such as checking an optional, unchecked consent box, submitting an SMS keyword, or making another documented request to receive messages. Providing a phone number alone does not constitute consent to marketing messages. Consent to receive marketing messages is not a condition of purchasing any property, goods, or services.

By opting in, you confirm that you are the subscriber or customary user of the mobile number provided and are authorized to consent to receive messages at that number. If your mobile number changes or is reassigned, you agree to opt out or notify us promptly.

Message Frequency and Charges

Message frequency varies based on your interactions with The PLUG, the messaging program you join, and the permissions you provide. Message and data rates may apply to messages sent by us and messages you send to us. Contact your wireless provider with questions about your text or data plan.

Opting Out

You can cancel the SMS service at any time by replying STOP to a message from The PLUG. After you send STOP, we will send one final SMS confirming that you have been unsubscribed. After that confirmation, you will no longer receive messages from that messaging program unless you opt in again. If you later want to rejoin, sign up again through an approved opt-in method.

We will also honor other reasonable opt-out requests as required by applicable law. An opt-out from one category of messages may not automatically withdraw a separate consent you provided for another category, but you may request to stop all SMS messages from us.

Help and Support

For messaging assistance, reply HELP, call (801) 473-3832, or email team@mycannaplug.com.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Message delivery is subject to your carrier’s network availability and other factors outside our control.

Privacy

We handle mobile information, SMS opt-in data, and consent records as described in our Privacy Policy. If you have questions about privacy, review the policy at https://mycannaplug.com/pages/privacy-policy.

10. Email and Other Communications

If you opt in to marketing emails, you may unsubscribe using the link in any promotional email. Opting out of marketing communications does not prevent us from sending transactional, safety, account, or customer-service communications permitted by law.

11. Privacy

Our collection, use, and disclosure of personal information is governed by our Privacy Policy at https://mycannaplug.com/pages/privacy-policy. Shopify also processes certain information in connection with our online store, as described in Shopify’s consumer privacy policy at https://www.shopify.com/legal/privacy/app-users.

12. Relationship With Shopify

Shopify provides technology that helps us operate the online Services. Purchases from our store are transactions directly between you and The PLUG. Shopify is not the seller of our products and is not responsible for products purchased from us, subject to rights that cannot legally be waived.

13. Intellectual Property and Limited Permission to Use the Services

The Services and their text, graphics, logos, photographs, videos, audio, design, arrangement, and other content are owned by or licensed to The PLUG and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable permission to access and use the Services for lawful, personal, non-commercial purposes.

Without our written permission, you may not reproduce, distribute, modify, republish, display, sell, scrape, exploit, or create derivative works from the Services, except where applicable law permits otherwise. All rights not expressly granted are reserved.

14. Reviews, Feedback, and User Content

If you submit a review, image, suggestion, feedback, or other content (“User Content”), you represent that you have the right to provide it and that it is accurate, lawful, and does not violate another person’s rights.

You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, display, and distribute that User Content to operate, improve, and promote the Services. This license does not change how we handle personal information under our Privacy Policy.

We may remove User Content that we reasonably believe is unlawful, misleading, infringing, abusive, obscene, fraudulent, or otherwise violates these Terms. We are not obligated to publish or retain User Content or to compensate you for it.

15. Third-Party Services and Links

The Services may contain links to or integrations with third-party websites, tools, payment services, social platforms, or other services we do not control. Your use of those services may be governed by their own terms and privacy policies. We are not responsible for third-party content, availability, privacy practices, or transactions, except to the extent required by law.

16. Prohibited Uses

You may not use the Services to:

Violate any law, regulation, court order, or another person’s rights;

Purchase or obtain age-restricted products for an ineligible person;

Provide false, misleading, or fraudulent information;

Interfere with the security, availability, or operation of the Services;

Introduce malware or harmful code;

Impersonate another person or misrepresent your identity;

Harvest personal information, send spam, or conduct unauthorized advertising;

Circumvent age verification, account controls, purchase limits, or security measures; or

Use automated systems to scrape, copy, or access the Services in a manner that imposes an unreasonable burden or violates our instructions.

We may restrict, suspend, or terminate access when we reasonably believe these Terms have been violated or action is necessary to protect customers, the business, or the Services.

17. Errors and Service Changes

Information on the Services may occasionally contain typographical errors, inaccuracies, or omissions involving product descriptions, prices, promotions, availability, shipping charges, or delivery estimates. We may correct errors and update information at any time. If an error materially affects an order, we may cancel or modify the order and provide any notice or refund required by law.

We may modify, suspend, or discontinue any portion of the Services at any time. We are not liable for changes to or discontinuation of the Services except where applicable law provides otherwise.

18. Disclaimer of Warranties

To the fullest extent permitted by law, the Services and products are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, durability, and non-infringement.

We do not warrant that the Services will always be uninterrupted, secure, error-free, or complete, or that information will always be current. Some jurisdictions do not allow certain warranty exclusions, so some of the exclusions above may not apply to you. These Terms do not limit any warranty or consumer right that cannot legally be excluded.

19. Limitation of Liability

To the fullest extent permitted by law, The PLUG and its owners, officers, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost revenue, loss of data, replacement costs, or similar losses, arising from or related to the Services, a product, or these Terms, whether based in contract, tort, strict liability, or another legal theory, even if advised that such damages were possible.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Product misuse, failure to follow label directions, use by an ineligible person, unlawful use, and use contrary to professional advice are the user’s responsibility to the extent permitted by law.

20. Indemnification

To the extent permitted by law, you agree to defend, indemnify, and hold harmless The PLUG and its owners, officers, employees, contractors, and service providers from third-party claims, damages, liabilities, losses, and reasonable legal fees arising from your material breach of these Terms, unlawful use of the Services, or violation of another person’s rights.

21. Termination

We may suspend or terminate your account or access to the Services if you violate these Terms, create legal or security risk, or misuse the Services. You remain responsible for obligations incurred before termination. Provisions that by their nature should survive termination will remain effective, including provisions concerning intellectual property, User Content, disclaimers, liability, indemnification, governing law, and privacy.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles. Subject to any consumer rights that require a different forum, claims arising from these Terms or the Services will be brought in the state or federal courts located in Salt Lake County, Utah, and the parties consent to those courts’ jurisdiction.

23. Severability, Waiver, and Entire Agreement

If any provision of these Terms is determined to be unlawful or unenforceable, it will be enforced to the fullest extent permitted and the remaining provisions will remain in effect.

Our failure to enforce a provision is not a waiver. These Terms and the policies and additional terms incorporated into them constitute the entire agreement between you and The PLUG regarding the Services and supersede prior agreements concerning the same subject.

You may not assign these Terms without our written consent. We may assign these Terms in connection with a reorganization, financing, sale, or transfer of our business or assets, subject to applicable law.

24. Changes to These Terms

We may update these Terms to reflect changes in our Services, practices, or legal obligations. We will post the updated Terms, revise the effective date, and provide any additional notice required by law. Changes do not retroactively expand the scope of SMS consent you previously provided.

25. Contact Information

Questions about these Terms or the Services may be directed to:

The PLUG / The Plug Wellness
10450 South State Street
Sandy, Utah 84070
United States
Phone: (801) 473-3832
Email: team@mycannaplug.com